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43% MORE HUMAN RESOURCES PROFESSIONALS CONCERNED ABOUT HUMAN ELEMENT IN AI THAN PEERS

More human resources professionals in China perceive a need for human elements in AI recruitment processes according to Hays, the global leader in workforce solutions and specialist recruitment.

The survey conducted in late 2023 polled 1,833 HR and non-HR professionals across Asia to gather feedback about the use of AI in recruitment. The differences between both groups were then analysed to highlight concerns that arose.

When polled about the primary challenges faced when implementing AI, the top three factors that surfaced were as follows:

•   32% of human resources respondents were concerned about the lack of human touch and personalisation
•   29% cited issues with data privacy and security
•   27% mentioned concerns with ensuring fairness and mitigating biases in the algorithms

Additionally, 43% more HR professionals expressed a desire for more personalisation and a human touch in AI-powered recruitment tools compared to non-HR peers. It remains to be seen how AI solutions may incorporate more human-like interactions or enable strategic human elements to be retained across the recruitment process.

Unlike their HR-peers, non-HR professionals were most concerned about ensuring fairness and mitigating biases in AI algorithms used in recruitment.

“55% of employers in China currently use AI to assist them in various stages of recruitment. Though acceptance rates regarding AI usage in recruitment are generally positive, there are still underlying concerns that require attention,” said Sue Wei, Managing Director at Hays Greater China. “Developing unbiased AI systems, with ongoing monitoring to ensure fairness will be pertinent towards further AI implementation in recruitment.”

This press release was adapted from our blog: Emerging Human Resources Trends for China in 2024. For more insights, read the blog here.

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Contact

For more information contact:
Bill Wang
Bill.wang@hays.cn

About Hays

Hays plc (the "Group") is the world’s leading specialist in workforce solutions and recruitment, such as RPO and MSP. The Group is the expert at recruiting qualified, professional and skilled people worldwide, being the market leader in the UK, Germany and Australia and one of the market leaders in Continental Europe, Latin America and Asia. The Group operates across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. As at 31 December 2023, the Group employed over 12,300 staff operating from 249 offices in 33 countries. For the year ended 30 June 2023:

– the Group reported net fees of £1,294.6 million and operating profit of £197.0 million;
– the Group placed around 76,800 candidates into permanent jobs and around 245,000 people into temporary roles;
– 15% of Group net fees were generated in Australia & New Zealand, 30% in Germany, 21% in United Kingdom & Ireland and 34% in Rest of World (RoW);
– the temporary placement business represented 57% of net fees and the permanent placement business represented 43% of net fees;
– Technology is the Group’s largest division, with 26% of net fees, while Accountancy & Finance (15%) and Engineering (10%), are the next largest
– Hays operates in the following countries: Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, the Czech Republic, Denmark, France, Germany, Hungary, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, the Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Thailand, UAE, the UK and the USA